FAQ

What are your candles made with?

We pride ourselves on offering non-toxic products. So we use 100% soy wax in all of our candles and melts. You will find crackling wooden wicks that provide a clean burn and wonderful sensory experience. We hand pour in small batches with lots of love! We use high quality pure essential oils and phthalate-free fragrance. We do not use animal byproducts or artificial coloring. Our jars are locally sourced from here in the U.S. and all of our packaging is either reusable or recyclable.

 

Wooden Wicks? Tell me more...

Wooden wicks offer a unique experience to enjoy your candle. They require a bit more care, but it's very easy! Before each burn pinch off or trim the burnt portion. This allows for a clean burn every time. During your first burn allow the melted wax to reach the sides of the jar. This is usually achieved in 3-4 hours. If your flame gets to high, blow out the candle, let cool, trim, and relight.

 

How often do you release new scents?

Our love for candles and melts is real! We are constantly pouring and blending new scents. Along with always carrying our signature collection year round, we release holiday collections every fall and limited edition scents throughout the year. To stay in the know we suggest joining our email list below and following us on Instagram @thelolacandleco

 

How long does shipping take?

Please allow 5-7 business days for order processing and shipping. Expedited and International shipping is available upon request. Please send all requests to thelolacandleco@gmail.com

 

Can I get a custom order?

Yes! We offer wholesale and private label. We would love to collaborate to create a custom candle or melt for your brand and special event. Please contact us at thelolacandleco@gmail.com for more details.

 

Do you offer free returns?

Due to our small batch magic all sales are final. If you are unhappy with your scent selection or your order is incorrect we have other options available for you. Please contact us at thelolacandleco@gmail.com